About Us

Dear Customer

Jerry O'Sullivan

ESB has always been committed to putting the needs of our customers first. This is reflected in the 12 Service Guarantees that have been included in our Networks Customer Charter since its introduction some years ago.

ESB Networks is the division of ESB responsible for building and maintaining the electricity networks throughout the country. You, the customers, come into contact with ESB Networks when you seek to have a new house or business connected to the distribution network, when you call to report a fault, or if you have a query regarding your meter installation.

Over the five year period 2001 - 2005, we have invested €3 billion in new and improved networks. A further investment programme of €3.2 billion was undertaken during the period 2006 - 2010. This has further improved and strengthened the electricity networks countrywide and will provide a world class infrastructure to support the country's continued economic development. This work has also considerably enhanced the security of supply to our existing customers.

ESB Networks continues to work at improving the levels of service that we provide in our day to day dealings with customers on networks related issues. We are implementing a 5 year Customer Service Improvement Plan focussed on achieving service excellence in all aspects of our business. The initiatives in this plan support our commitment to providing the highest quality customer service as set out in this Networks Customer Charter.

The 12 Service Guarantees that follow represent the targets which our staff will be expected to meet or beat when providing you with the range of ESB Networks related services. Please contact us if you are not satisfied that we have delivered our service in accordance with these guarantees. Our commitment is such that we are prepared to make a payment to you if we do not deliver.

Jerry O'Sullivan

Managing Director,
ESB Networks Ltd.