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ESB Networks: How To Contact Us

ESB Networks Ltd. is responsible for building, operating, maintaining and developing the electricity distribution system. We connect and provide metering services to all electricity customers irrespective of their chosen electricity supply company. Contact telephone numbers (and also email & postal addresses) are as follows:

        Emergencies /Electricity Interruptions           24 hour /7day service

Please call this number to report an emergency or a loss of supply. When you phone us you will be asked to choose one of two options. One of the options is for reporting a loss of supply, while the other option is specifically for emergency calls i.e. for reporting damage to networks though cable dig-ins or dangerous situations such as fallen power lines.

Note: Whenever possible, this service will provide the caller with details of exisitng faults and estimated restoration times. If necessary, the caller can also choose to speak to a customer service agent.

Callsave

CallSave: 1850 372 999

Note: The 1850 prefix provides a Callsave (Minimum Local Call Rate) service from anywhere in the Republic of Ireland

Our Services        Monday to Friday 8:30am – 6.00pm; Saturday 8:30am-1.30pm.

Please call this number for queries relating to new network connections, increased connection capacity, meter relocation, alterations to lines /cables, voltage problems, power quality queries etc.

Your call will be answered by one of our customer service agents.

Callsave

CallSave: 1850 372 757

(or, if you are calling from outside Republic of Ireland, phone 00 353 21 4947260)
NOTE: The 1850 prefix provides a CallSave (Minimum Local Call Rate) service from anywhere in the Republic of Ireland. If possible, please have your ESB Networks MPRN reference (shown on your electricity bill as M10...) to hand when you call us, as it will help us to provide a faster service.

    To Submit a Meter Reading:

    If you wish to submit a meter reading please contact us as follows:

    Please always quote your 11 digit Meter Point Registration Point Number ( MPRN), which is on your electricity bill.

If you have a Complaint

It is always our intention to deliver a high standard of service to our customers. If , however, you feel that we have not performed to your satisfaction, we are happy to investigate the matter with the aim of quickly finding a resolution. We value customer feedback as an important contributor to our objective of continuously improving customer service. To assist in this we have a well established procedure for handling feedback and complaints from customers. Our target is to clear 92% of customer complaints within five working days.

In order to make a complaint you can:
  • phone 1850 372 757 to discuss your complaint with a customer service agent who will make every effort to resolve the matter. If it cannot be resolved there and then, your complaint will be referred on to your local ESB Networks office and they will arrange for you to be contacted.

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Map of ESB Networks' Ltd. Divisions and Areas

Below is a map of the ESB Networks' Ltd. Divisions and Areas. Move your mouse over an Area to show it's address. ESB Networks' Ltd. Divisional office addresses are listed below this map.

ESB Networks' Ltd. Divisional Office Addresses

  • Dublin North:
    St. Margaret's Road, Finglas, Dublin 11.
  • Dublin South:
    South Lotts Road, Dublin 4.
  • Mid West:
    Rosbrien, Limerick.
  • North West:
    Cranmore, Sligo.
  • South:
    Sarsfield Road, Wilton, Cork.
  • Head Office:
    Clanwilliam House, Clanwilliam Place, Dublin 2.

ESB Networks Customer Relations,
City Building,
Wilton,
Cork,
Ireland.

E-MAIL
You may also contact us by e-mail: esbnetworks@esb.ie

Chun teagmháil a dhéanamh linn trí mhéin na Gaeilge: Gaeilge@esb.ie.

For full details download our "Contact Information" brochure. (PDF | 496KB)

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