ESB Networks Ltd. is responsible for building, operating, maintaining and developing the electricity distribution system. We connect and provide metering services to all electricity customers irrespective of their chosen electricity supply company. Contact telephone numbers (and also email & postal addresses) are as follows:
Please call this number to report an emergency or a loss of supply. When you phone us you will be asked to choose one of two options. One of the options is for reporting a loss of supply, while the other option is specifically for emergency calls i.e. for reporting damage to networks through cable dig-ins or dangerous situations such as fallen power lines.
Note: Whenever possible, this service will provide the caller with details of existing faults and estimated restoration times. If necessary, the caller can also choose to speak to a customer service agent.
Note: The 1850 prefix provides a Callsave (Minimum Local Call Rate) service from anywhere in the Republic of Ireland
To view supply interruption information
ESB PowerCheck provides easy access to information if you have lost your electricity supply.
Please call this number for queries relating to new network connections, increased connection capacity, meter relocation, alterations to lines /cables, voltage problems, power quality queries etc.Your call will be answered by one of our customer service agents.
If you wish to submit a meter reading please contact us as follows:
It is always our intention to deliver a high standard of service to our customers. If , however, you feel that we have not performed to your satisfaction, we are happy to investigate the matter with the aim of quickly finding a resolution. We value customer feedback as an important contributor to our objective of continuously improving customer service. To assist in this we have a well established procedure for handling feedback and complaints from customers. Our target is to clear 92% of customer complaints within five working days.In order to make a complaint you can:
To let us know what we are doing right, so that we can keep doing it, OR to suggest ways we could improve things
If you have a query in relation to information on the Environment or the European Communities (Access to Information on the Environment) Regulations 2007-2014 then please click here.
Below is a map of the ESB Networks' Ltd. Divisions and Areas. Move your mouse over an Area to show it's address. ESB Networks' Ltd. Divisional office addresses are listed below this map.
ESB Networks Customer Relations,
For full details download our "Contact Information" brochure. (PDF | 496KB)