Niall O'Hanlon,
Equality and Diversity Office,
27, Lr. Fitzwilliam St., Dublin 2.

External Direct Phone: 01 70 27 780
Mobile Phone: 087 23 53 628
Email: niall.ohanlon@esb.ie

The role of the Access Officer is to help ESB customers and employees with disabilities to access ESB services and information more easily. This includes:

• Ensuring compliance with the Disability Act 2005 and addressing barriers to access for customers and ESB staff.
• Promoting accessibility best practice in communications, customer service, information technologies, buildings and procurement.
• Liaison on disability matters with customers, employees, ESB business lines, statutory bodies and disability representative groups.

How to Lodge a Complaint of Non-Compliance with the Disability Act 2005

You can make a complaint to ESB under the Disability Act, if you consider that we have failed to comply with Sections 25 to 29 (inclusive) of the Act. All complaints must be made in writing and must relate to relevant services specified in the Act.

If you consider that you have grounds for making a complaint under the Act, please forward your complaint in writing to Joyce Farrell, Manager, Equality and Diversity at the address below. It will then be forwarded to the appropriate ESB Business Unit for investigation and reply.

Joyce Farrell
Manager, Equality and Diversity
ESB
27 Lr. Fitzwilliam St.
Dublin 2.

All investigations are carried out in line with the ESB Equal Opportunities and Diversity Code of Practice. This states:

"ESB is committed to a policy of fairness and equity in its employment practices, and in the manner in which it deals with staff and customers … our customers will be dealt with in a fair, honest and transparent manner and the principles of equality and fairness will be maintained in all our business transactions."

Further Investigation Options

If you are not happy with the result of our investigation, you may request to have the matter referred to a higher level in ESB for review.

If you are not satisfied with this second reply, you can refer your complaint (and our replies) to the Ombudsman for consideration.

Office of the Ombudsman,
18 Lower Leeson Street,
Dublin 2.
Tel (01) 678 5222
Fax (01) 661 0570