ESB Privacy Statement
ESB respects your privacy, and will not collect or record personal information about you from this website except when provided by you in respect of a requested task. This information will only be used for the purpose for which you provided it.
Any personal information which you volunteer will be treated in confidence applying reasonable standards of security, in accordance with the Data Protection Acts, 1988 and 2003.
Any information which you provide will not be made available to third parties except (i) in accordance with applicable laws and regulations; or (ii) as requested by you.
Collection and use of personal information
ESB collects information through this website from you in three ways:
- Via email
- Via web technical logs
- Via web forms
If you choose to contact ESB via email, your details will be used only for the purposes for which you intended. When your email has been actioned, the original message will be retained by ESB for a reasonable period of time.
Note: Email is sent via public networks, and can be intercepted and read unless it is protected with encryption. ESB cannot guarantee that any personal or sensitive data, sent in standard email, is fully secure. Customers who choose to use this channel are deemed to have accepted any risk involved. The alternative communication methods offered by ESB include standard post or by telephone. Contact details may be found on the Contact us page.
Web Technical Logs
Technical details of your visit to this website are recorded for business reasons. None of this information can be used to ascertain your identity.
The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. ESB will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
The following technical details are recorded:
- IP addresses
- Top-level domain names e.g. .ie, .com, .org, .net
- Web search terms
- Browser-type used and operating system
This technical information will only be used for statistical and other administrative purposes.
Web forms can be used to advise ESB about changes to your account. Information in this regard is used to update your details with ESB.
Security & Data Protection
Where appropriate ESB's website makes use of Secure Sockets Layer (“SSL”) technology to protect data. If you wish to find out more about how ESB manages issues of website security and data protection please contact us via email to email@example.com.
If you wish to find out more about data protection in Ireland please visit the website of the Data Protection Commissioner.
The ESB Website contains links to other sites. ESB is not responsible for the privacy standards of other websites. This privacy statement applies solely to www.esb.ie
Changes to this Statement
Please note that this Privacy Statement may change from time to time. ESB will post any Privacy Statement changes on this page and, if the changes are significant, we will provide a more prominent notice. Each version of this Privacy Statement will be identified at the top of the page by its effective date.
If you have any additional questions or concerns about this Privacy Statement, please feel free to contact us any time through this website or at:
27 Lower Fitzwilliam Street,
Glossary of technical terms
The software used to view the web, e.g. Microsoft Internet Explorer, Netscape Navigator, Opera, Safari etc.
The identifying number of a computer directly connected to the internet expressed in "internet protocol" code e.g. 123.456.789.123. If you must "dial-up" to connect to the internet, the IP code will be the code of the computer you have dialled-into and not your computer.
Text-based pieces of information placed on your computer by a web site. Cookies are used by websites to record aspects of your visit.
"Secure Sockets Layer (SSL)"
Secure Sockets Layer (SSL) is the most commonly-used protocol for managing the security of transactions on the internet. SSL works by encrypting data so that it is virtually impossible for anyone other than those authorised to read. A webpage that is secure will display a "padlock" or "key icon" in bottom of the screen when you are logged in to the site. The address of the page will also read as https:// - the 's' means the page is secure.