I want to report a safety concern, what should I do?
If you have a safety concern, please contact our 24/7 helpline on 0345 601 8303.
What safety measures are in place on the ESB public charging infrastructure?
All ESB public charge points are designed with safety as the top priority. Each charge point contains individual devices for overcurrent and earth fault protection, as well as a secondary level of electrical protection for the charge point supply.
Most charge points are also protected from impact by concrete-filled bollards and feature a “tilt-switch” device, which disconnects the supply to the charge point in the case of a significant impact.
The charging system also incorporates inherent safety measures, with the electricity flow regulated by communication between the vehicle and the charge point. This system ensures that the electricity flow is interrupted when a cable is disconnected. A minor level of static charge may sometimes remain on the pins after disconnection.
Are there guidelines to follow when attaching and detaching charging cables?
When disconnecting from the fast (AC) charge points, to reduce wear and tear on the connector it is advisable to disconnect the connector from the charge point first, before disconnecting from the vehicle. You may need to unlock your car using your car fob to release the connector.
Similarly, when starting a charge the connector should be connected to the vehicle first and then to the charge point. This ensures that the vehicle’s control system will be immediately prepared to regulate the electricity flow upon insertion to the charger.
When charging an EV it is important to never leave a charging connector trailing dangerously on the pavement or roadway as it may be a potential trip hazard or get damaged.
When charging at a rapid charger, remember to replace the connector securely when finished.
Can I disconnect my connector even though the vehicle is not fully charged?
Yes, you can disconnect your vehicle at any time.