New EV Drivers

If you’ve found this page, you are likely a proud new owner of an electric vehicle (EV). Choosing to drive an EV is a big step in helping to power Ireland towards a cleaner, brighter future. As well as getting used to driving your new EV and charging it at home, there are a few tips that we have picked up over the years that you might find helpful while you are out and about.

Charging while out and about

Access to quick and easy charging is essential for you when yo are on the go. That is why ESB has installed over 1,350 public charge points throughout the country, for convenient charging wherever you are. 

We own and operate the biggest and most extensive EV charging network on the island of Ireland so you are never more than 35km from your nearest charger. 

Woman charging electric vehicle

 

Our Chargers

There are three types of chargers across the network; standard, fast and high power. Although charging rates may vary depending on car type and battery, here is how long you can usually expect each one will take:

ESB ecars charger graphic

 

How to Charge your Electric Vehicle

Watch our videos below for instructions on how to charge your electric vehicle using an ESB standard charger, fast charger and high power charger.

Standard Charging

  • Watch this video for instructions on how to charge your electric vehicle using an ESB standard charge point.

Fast Charging - Circontrol

  • Watch this video for instructions on how to charge your electric vehicle using an ESB circontrol fast charger.

Fast Charging - Efacec

  • Watch this video for instructions on how to charge your electric vehicle using an ESB efacec fast charger.

High Power Charging

  • Watch this video for instructions on how to charge your electric vehicle using an ESB high power charger.

 

ESB ecars tip How to Charge

 

Difference between AC and DC Power

AC (Alternating Current): Electricity that regularly changes direction many times a second, which is the kind of power that comes from the power plant to homes and businesses. It is the most common form of electrical power used in residential and commercial settings. 

AC charging is the most common charging method for EVs with a plug whereby the power gets converted from AC to DC inside the vehicle. This charging method is ideal for situations where your car will be parked for at least 20 minutes.  

DC (Direct Current): Electricity that maintains a constant flow in one direction and is the type of power that comes from a battery.

In DC charging, power is converted from AC to DC in the charger itself, before entering your vehicle. This allows for much faster charging and is the charger method used in our Fast and High Power chargers. 

 

EV Charging Tip

 

 

 

Tethered v Untethered Cables

Our network includes both tethered (cable provided) and untethered (cable needed) chargers. Tethered chargers will have the different cable types attached, whereas you’ll need your own cable to connect to an untethered charger. 

All of our high power chargers, and the majority of our fast chargers, are tethered. All of our standard chargers are untethered, so all you have to do is plug in your own cable and you’re ready to go. 

 

Connectors

There are three types of connectors used by all electric vehicles. All three types can be found at most ESB fast and high power charge points. Make sure you know what connector is right for your vehicle.

 

Connector Types

 

Charge Point Map

You can find your nearest charger on our real time Charge Point Map. Maps are indicative and for illustrative purposes only, for real time up to date information refer to our Charge Point Map.

                     Standard Network                               Fast and High Power Network

EV Network Map

  • Green pins indicate ESB standard chargers (up to 22kW AC).
  • Blue pins indicate ESB fast chargers (up to 50kW DC).
  • Red pins indicate ESB high power chargers (from 50kW to 350kW DC).

Getting Started 

To use the ESB public charging network, simply sign up by following the steps below.

  • Visit our Price Plan page.
  • Choose your plan: Membership vs PAYG (Tip: If you’ll be using our network a lot (more than 5 times a month), you might benefit  from the Membership plan. With this plan, you pay a monthly fee to enjoy a discounted  rate on every charge. If you’re using it a little less, you might be better suited to the Pay As You Go option (PAYG)).
  • Add your personal details 

  • Add your payment method 

Tip 2 Navy

 

ecar connect App

ecar Connect App

We recommend all EV drivers download the ecar connect app which is free from the Apple App Store and Google Play Store

Using the ecar connect app, you can: 

  • Quickly find your nearest charger and check if it’s available 

  • Swipe to start or stop a charge at an ESB public charger 

  • Plan your journey 

  • Sign up to use the network 

  • Manage your account 

  • Track your charges, your usage and view charge history

 

 

 

Charge Point Access Card

ESB Charge Point Access Card

As well as using the ecar connect app, we recommend all EV drivers should have a charge point access card which also allows you to charge on our EV charging network. 

As a member, you’ll receive a free card when you sign up. PAYG customers can purchase a card or get one free with a €20 top up. 

When you receive your ESB charge point access card in the post you will need to activate your card by following these steps: 

  • Sign into your account by clicking on the yellow Log In button at the top of this page, or via the ecar connect app 
  • Go to profile and select cards from the dropdown list (on app select dropdown menu) 
  • Click activate card 
  • Then input your card number to complete the activation. 

Below you will find other tips that we hope you will find helpful when you’re out and about in your new EV.

 

Overstay Fee

To ensure a charge point is available for the next user and to respond to EV driver feedback, an overstay fee of €4.60 (ROI only) will apply for charging sessions longer than 45 minutes at all ESB fast and high power chargers. We recommend you turn on your notifications on the ecar connect app so that you can receive a prompt to remind you when the overstay fee applies while you are charging. 

 

 

 

Etiquette

Now that you’re part of a new community of drivers, it’s important to be mindful of other people using the ESB public charging network. Here are some things to remember when charging: 

  • Always bring your ESB charge point access card or have your ecar connect app to hand. 

  • Pay the local parking fee if there is one. (this is determined by individual local councils). 

  • Be careful not to drop the connector and remember to replace it securely on its holster. 

  • Don’t leave cables trailing on the ground as they may cause a trip hazard. 

  • Don’t attempt to unplug somebody else’s car when they are charging. 

  •  After charging please vacate the space to allow the next driver to recharge. 

  • Report any faults or safety concerns to our 24/7 365 days a year customer care helpline: 01 258 3799. 

 

EV Terminology

There is a lot of terminology in the electric vehicle world. We have created a glossary to help you familiarise yourself with some of the common terms you may hear when driving an EV:

 

More Information

We hope this information is helpful. There is lots more available in our FAQs.

We have also created an Electric Vehicle Quickstart Guide that you may find helpful while you're out and about.

 

Get In Touch

If you have any questions, or if there is information you think we should add to this section to help other new EV drivers, we'd love to hear from you. 

Our customer care team are here to help 24/7 365 days a year on 00 353 1 258 3799 or ecars@esb.ie. Our colleagues are fully trained and can help you if you encounter any issues.  

For day to day tips and updates follow us on Facebook where we are available Mon-Fri 9-5.  

ESB ecar connectDownload the ecar connect app