- Check if your neighbours are without power, or if your street lighting is not working.
- If your neighbours have power or if you are unable to check, then if you can, check if your trip switch is in the ‘on’ position or if your fuses have blown.
- If your trip switch has operated or a fuse has blown, turn off all your appliances before resetting the switch or replacing the fuse.
- If you have a Pay As You Go meter check if your emergency credit has run out.
Having carried out these checks if you are still without power you can report your loss of supply online.
To ensure privacy of information you will need your 11 digit MPRN and the name or telephone number associated with your account.
Report a Fault