ESB’s Cookie Policy and Privacy Statement

Collection and use of Personal Information

In order to demonstrate our firm commitment to privacy, ​we have created this Cookies Policy and Privacy Statement. This statement applies to anyone who visits our website. It explains how we may collect information from you when you visit our website and how we use that information.

When you visit our website we may use cookies to help us deliver useful functionality, improve our website and provide you with relevant advertising.

ESB’s Cookies Policy

What are cookies and how do we use them?

A cookie is a small piece of data sent from a website and stored in your web browser while you are browsing a website. There are four different groups of cookies which we use:

  1. Strictly Necessary Cookies. These are essential to enable navigation around our website and use its features. Without these, we would be unable to provide you with certain features.
  2. Functionality Cookies allow our website to remember choices you have made and helps to provide an enhanced, more personal experience on our website.
  3. We use Performance Cookies to help us improve our website and our online services. These cookies gather information about how our site is used, including which pages you visit most often. These cookies are anonymous, which means that they won’t collect information which identifies you.
  4. Targeting and Advertising Cookies. Advertising cookies are used to help us better understand our advertising campaigns and how we can make these more relevant to you. These cookies are also anonymous. They won’t collect information which identifies you.

How to manage your Cookies

You can delete cookies stored on your computer or change your privacy settings at any time via your browser settings. These browsers include;

  • Internet Expolorer
  • Chrome
  • Firefox
  • Safari

ESB will assume that you agree to the placement of cookies on your device unless you specifically choose not to receive our cookies, in which case we cannot guarantee that your experience will be as fulfilling as it would otherwise be.

Your Privacy Matters to ESB

ESB respects your privacy and any personal information that you provide will be treated in confidence applying reasonable standards of security, in accordance with the Data Protection Acts, 1988 and 2003 (“DPA”).

Any information that you provide will not be made available to third parties except in accordance with the DPA. Where appropriate, the ESB website makes use of Secure Sockets Layer (SSL) technology to protect data.

If you wish to find out more about how ESB manages issues of website data protection please contact us via email at If you wish to find out more about data protection in Ireland please visit the website of the Data Protection Commissioner.

ESB collects information from you through this website in two ways:

  1. Email. If you choose to contact ESB via email, your details will be used only for the purposes for which you intended. When your email has been actioned, the original message will be retained by ESB for a reasonable period of time. Note: Email is a not fully secure method of communication. If there are details which for any reason you do not wish to send via email, you should contact ESB by post or telephone. Contact details may be found at the bottom of our website
  2. Web Technical Logs. Technical details of your visit to ESB are recorded for business reasons. None of this information can be used to ascertain your identity. This website uses Google Analytics; a web analytics service provided by Google, Inc. Google Analytics uses cookies.
  3. Web Forms. These can be used to advuse us about change to your account, for example.

Glossary of Technical Terms

Web Browser: The software used to view the web, e.g. Microsoft Internet Explorer, Chrome, Firefox, Opera, Safari, etc.

Cookies: Text-based pieces of information placed on your computer by a web site. Cookies are used by websites to record aspects of your visit.

Secure Sockets Layer (SSL) is the most commonly-used protocol for managing the security of transactions on the internet. SSL works by encrypting data so that it is virtually impossible for anyone to read other than those authorised to do so